FREQUENTLY ASKED QUESTIONS

Help and FAQs

LEGAL & COMPLIANCE 

Right to Cancel. 
Because we are a website you are not able to physically inspect the goods before you purchase – so the EU has created what is called your ‘Right to Cancel’ so that you can look at the goods we send you and decide if you want to keep them or if you want to send them back to us. You have 14 working days after we have completed delivery to decide if you want to use your Right to Cancel – after that period you have completed your purchase. This is referred to as a ‘cooling off’ period. 

Consumer Terms and Conditions 
 
Background: 
This agreement applies as between you, the User of this Website and Sakah Limited, the owner of this Website. Your agreement to comply with and be bound by the terms set below and Terms and Conditions set in Terms & Conditions upon your first use of the Website. Clauses 3, 4, and 13 – 15 apply only to the sale of Goods. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. 

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending an order confirmation email to you indicating that your order has been fulfilled and is on its way to you. 

  1. Definitions and Interpretation
    In this Agreement the following terms shall have the following meanings:
    ‘Account’ means collectively the personal information, Payment Information and credentials used by Users to access or order from the website and/or any communications System on the Website; It includes all checkout option including Card Payment Checkout, ‘Checkout without an Account’, and ‘Create Account’ options. 
    ‘Carrier’ means any third party responsible for transporting purchased Goods from our Premises to customers; 
    ‘Content’ means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website; 
    ‘Goods’ means any products that Sakah Limited advertises and / or makes available for sale through this Website; 
    ‘Service’ means collectively any online facilities, tools, services or information that Sakah Limited makes available through the Website either now or in the future; 
    ‘Payment Information’ means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes; 
    ‘Premises’ Means Our place(s) of business located at Sakah Limited, Haslam House, Chorley Old Road, Bolton, BL1 3AS; ‘System’ means any online communications infrastructure that Catering and Leisure Supplies Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links; 
    ‘User’ / ‘Users’ means any third party that accesses the Website and is not employed by Sakah Limited and acting in the course of their employment; 
    ‘Website’ means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions; 
    ‘We/Us/Our’ means Sakah Limited, [a company registered in UNITED KINGDOM number 11473313] of Haslam House, 105 Chorley Old Road, Bolton, BL1 3AS.  
    2. Age Restrictions 
    2.1 We will not sell to anyone who is not 18 years of age or over, as the law requires. 
    2.2 By placing an order you confirm that you are at least 18 years old. 
    2.3 If you are buying a product/s as a gift – the recipient must also be over 18 years old. 
    2.4 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. 
    2.5 If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products. 
  2. Business Customers
    These Terms and Conditions do not apply to customers buying Goods in the course of business. 
  3. International Customers
    4.1 If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.
    4.2 You are responsible for ensuring that you are available at the delivery address you have given us. If our delivery company is unable to make the delivery they will return the consignment to us. The cost of international returns is more than twice the cost of dispatch – and we will be forced to pass this cost onto you when the consignment arrives back to us. 
    4.3 Please see Our Delivery Policy which is incorporated into these Terms and Conditions by this reference. To view the Delivery Policy please go to the Advice Centre on our website. 

Terms & Conditions for our Business Customers 
Background: 
This agreement applies as between you, the User of this Website or Purchaser and Sakah Limited, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. 

No part of this Website is intended to constitute a contractual offer capable of acceptance. The Purchaser’s order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched. 

  1. Definitions and Interpretation
    In this Agreement the following terms shall have the following meanings:

‘Account’ – means collectively the personal information, Payment Information and credentials used by Users to access or order from the website and/or any communications System on the Website; It includes all checkout option including Card Payment Checkout, Checkout without an Account, and Create Account options. 
‘Carrier’ – means any third party responsible for transporting purchased Goods from our Premises to customers; 
‘Content’ – means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website; 
‘Goods’ – means any products that Sakah Limited advertises and/or makes available for sale through this Website; 
‘ Sakah Limited’ – means Sakah Limited, Haslam House, Chorley Old Road, Bolton, BL1 3AS; 
‘Service’ – means collectively any online facilities, tools, services or information that Sakah Limited makes available through the Website either now or in the future; 
‘Payment Information’ – means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes; 
‘Purchaser’ – means any person or business that buys Goods from Sakah Limited from this Website; 
‘Purchase Information’ – means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form; 
‘Premises’ – means our place(s) of business located at means Haslam House, Chorley Old Road, Bolton, BL1 3AS; 
‘System’ – means any online communications infrastructure the Sakah Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links; 
‘User’ / ‘Users’ – means any third party that accesses the Website and is not employed by Sakah Limited and acting in the course of their employment; and 
‘Website’ – means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions. 

  1. Business Customers
    These Terms and Conditions do not apply to non-business customers (consumers). If you are not a business please consult Our Consumer Terms and Conditions – see ‘Advice Centre’ on our website.
  2. International Customers
    3.1 If Goods are being ordered from outside Sakah Limited country of residence, import duties and taxes may be incurred once the Goods reach their destination. Sakah Limited is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If a Purchaser buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures. The Purchaser of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Sakah Limited gives no guarantee that the packaging of the Goods will be free of signs of tampering.
    3.2 You are responsible for ensuring that you are available at the delivery address you have given us. If our delivery company is unable to make the delivery, they will return the consignment to us. The cost of international returns is around twice the cost of dispatch – and we will be forced to pass this cost onto you when the consignment arrives back to us. 
    3.3 For information about international deliveries please see Our Delivery Policy which is incorporated into these Terms and Conditions by this reference. To view the Delivery Policy please go to the Advice Centre on our website. 
  3. Intellectual Property
    4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Sakah Limited, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable Irish and International intellectual property and other laws.
    4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Sakah Limited. 
  4. Third Party Intellectual Property
    5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable. 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
  5. Fair Use of Intellectual Property
    Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
  6. Links to Other Websites
    This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Sakah Limited or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
  7. Links to this Website
    Those wishing to place a link to this Website on other sites may do so only to the home page of the website without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Sakah Limited. To find out more please contact us by email at customercare@smartchefstore.com
  8. Use of Communications Facilities
    9.1 When using entering comments into any form or any other System on the Website you should do so in accordance with the following rules:
    9.1.1 obscene or vulgar language must not be used; 
    9.1.2 Content that is unlawful or otherwise objectionable must not be submitted. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist; 
    9.1.3 Content that is intended to promote or incite violence must not be submitted; 
    9.1.4 it is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages; 
    9.1.5 the means by which Users identify themselves must not violate these Terms and Conditions or any applicable laws; 
    9.1.6 Users must not impersonate other people, particularly employees and representatives of Sakah Limited or our affiliates; and 
    9.1.7 our System must not be used for unauthorised mass-communication such as ‘spam’ or ‘junk mail’. 
    9.2 You acknowledge that Sakah Limited reserves the right to monitor any and all communications made to us or using our System. 
    9.3 You acknowledge that Sakah Limited may retain copies of any and all communications made to us or using our System. 
  9. Accounts
    10.1 In order to purchase Goods on this Website and to use the enquiry facilities Users are required to create an Account which will contain certain personal details and Payment Information which may vary based upon a User’s use of the Website as we may not require payment information until a purchase is to be made. This is the case even if choosing the ‘Checkout without an Account’ option or if you checkout with the Card Payment Checkout option. By continuing to use this Website you represent and warrant that:
    10.1.1 all information you submit is accurate and truthful; 
    10.1.2 if you are buying on behalf of your employers, you have the authority to submit Payment Information where any such authority is required; and 
    10.1.3 you will keep this information accurate and up-to-date. 
    Your creation of an Account is further affirmation of your representation and warranty. 
    10.2 It is recommended that you do not share your Account details, particularly your username and password. Sakah Limited accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser. 
    10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Sakah Limited immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Sakah Limited accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information. 
    10.4 When choosing a username Users are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account. 
  10. Termination and Cancellation
    11.1 Either Sakah Limited or a User may terminate an Account. If Sakah Limited terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
    11.2 If Sakah Limited terminates an Account, any current or pending purchases on your Account will be cancelled and will not be dispatched. 
    11.3 Sakah Limited reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. 
    11.4 If purchases are cancelled for any reason prior to dispatch Purchasers will be refunded any monies paid in relation to those purchases. 
    11.5 If a User terminates their Account any non-dispatched purchases will be cancelled and a full refund of any monies paid in relation to those purchases will be paid through the payment method used when the Goods were purchased. 
  11. Payment
    12.1 If you do not have a credit account then payment is due prior to dispatch of goods. All other Invoices are due for payment on the date shown on the invoice, unless alternative arrangements have been agreed between the Purchaser and Sakah Limited .
  12. Goods, Pricing and Availability
    13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Sakah Limited correspond to the actual Goods, Sakah Limited is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 16.1 for incorrect Goods.
    13.2 Where appropriate, you may be required to select the required size, model, colour, number or other features of the Goods that you are purchasing. 
    13.3 Sakah Limited does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the web site. 
    13.4 All pricing information on the Website is correct at the time of going online. Sakah Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly. 
    13.5 In the event that prices are changed during the period between an order being placed for Goods and Sakah Limited processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price; 
    13.6 All prices on the Website exclude VAT and delivery. Sakah Limited VAT number is GB319636581. 
  13. Property, Risk and Account of Profits
    14.1 Title in Goods will not pass to the Purchaser until the full purchase price for those Goods has been received by Sakah Limited. Title remains with Sakah Limited until payment is complete.
    14.2 If the Purchaser sells the Goods on to its own customers in any form, either as purchased from Sakah Limited or forming a component part of a larger Good, and any amount of the purchase price payable to Sakah Limited remains outstanding, the Purchaser must account to Sakah Limited for the proceeds of such a sale. The Purchaser is then required to hold such proceeds on trust for Sakah Limited until payment has been received in full by Sakah Limited. 
  14. Delivery
    15.1 Sakah Limited will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
    15.2 If Sakah Limited receives no communication from you, within 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems. 
    15.3 Our couriers and Royal Mail/DPD will abide by their standard Terms and Conditions when delivering your consignment. This may include delivering to a neighbour if no one is at your address. 
    15.4 Delivery of your consignment is governed by Our Delivery Policy which is incorporated into these Terms and Conditions by this reference. To view the Delivery Policy please go to the Advice Centre on our website. 
  15. Returns Policy
    Sakah Limited aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
    16.1 If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to arrange collection and return. Sakah Limited is responsible for paying shipment costs. The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods. 
    16.2 If any Goods purchased have faults when they are delivered, the Purchaser should contact Sakah Limited within 28 working days to arrange collection and return. Sakah Limited is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased. 
    16.3 If any Goods develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty. 
    16.4 If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to Sakah Limited within 10 working days and arrange collection and return. Sakah Limited is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased. 
    16.5 If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to Sakah Limited within 10 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Sakah Limited. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason. 
    16.6 If the Purchaser wishes to return Goods to Sakah Limited for any of the above reasons, please contact us using the details on our Contact Page to make the appropriate arrangements. 
    16.7 Food goods which are have been partly consumed or packaging removed cannot be resold and therefore cannot be returned if they are no longer required. 
    16.8 Sakah Limited reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to: 
    16.8.1 Any use or enjoyment that you may have already had out of the Goods; 
    16.8.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly; 
    16.8.3 The fact that the Goods consist of goods that the packaging has been opened; 
    16.8.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase. 
    Such discretion to be exercised only within the confines of the law. 
  16. Privacy
    17.1 Use of the Website is also governed by our Privacy Policy and Cookies Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy and Cookies Policy please go to Privacy Centre in the Advice Centre on our website.
    17.2 The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy and our Cookie Policy – see link in the Advice Centre on our website. By accepting these terms and conditions, you are giving consent to Sakah Limited to place cookies on your computer or device. Please read the information contained in the Privacy Policy and Cookie Policy prior to acceptance. 
    The cookies we use: 
    PHPSESSID This essential cookie allows our web site to respond to any action you take on the site such as completing an enquiry form. The website would not function correctly if this cookie was not used. We own this cookie. 
    utma, _utmb, _utmc, _utmd, _utmz Cookies beginning ‘_utm’ enable the function of our analytics software (owned by Google Inc). This software helps to analyse our site visitors and provide anonymous information such as browsers used, return visitors and response to marketing activity. This information helps us to improve the website and your online experience. 
    ccUser This cookie allows us to remember the contents of your basket in our store, the website would not function correctly if this cookie was not used. We own this cookie. 
    17.2 This website uses cookies to function – therefore if you do not wish to have cookies placed on your computer please do not use our website. You may wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu. 
  17. Disclaimers
    18.1 Sakah Limited makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
    18.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind. 
    18.3 No part of this Website is intended to constitute a contractual offer capable of acceptance. 
    18.4 Whilst Sakah Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers. 
  18. Changes to the Service and these Terms and Conditions
    Sakah Limited reserves the right to change the Website, its Content or these Terms and Conditions at any time. Users and Purchasers will be bound by any changes to the Terms and Conditions from the first time the Website is used by them following the changes. If Sakah Limited is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by Purchasers in the future.
  19. Availability of the Website
    20.1 The Service is provided ‘as is’ and on an ‘as available’ basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
    20.2 Sakah Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship. 
  20. Limitation of Liability
    21.1 To the maximum extent permitted by law, Sakah Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
    21.2 Nothing in these Terms and Conditions excludes or restricts Sakah Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of Sakah Limited. 
    21.3 Nothing in these Terms and Conditions excludes or restricts Sakah Limited’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website. 
    21.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal. 
  21. Age Restriction
    22.1 We will not sell to anyone who is not 18 years of age or over, as the law requires.
    22.2 By placing an order you confirm that you are at least 18 years old. 
    22.3 If you are buying a product/s as a gift – the recipient must also be over 18 years old. 
    22.4 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. 
    22.5 If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products. 

T&C’s Products Containing N20 

Please read following sections for the purchase of the restricted product containing nitrous oxide gas. 

  1. Terms of Use 
  1. Misuse Policy 
  1. Delivery & Purchase Restrictions 
  1. Order Limits 
     
  1. TERMS OF USE

By entering our website, you agree to be bound by the following terms and conditions and your statutory rights as a consumer are not affected: 
The gas inside our Cream Chargers is Nitrous Oxide. Inhalation of Nitrous Oxide carries a risk of serious health consequences if misused in the form of ‘laughing gas’. The risks of such misuse include narcosis, asphyxiation and potentially, death. 

We have a policy of not selling Goods to any person whom we believe may be under 18 years of age or whom we believe may misuse the Goods in any way, this includes by flying them, by selling them to be misused or inhaling the gas in the chargers (also known as laughing gas). 

You confirm that you are the named purchaser and at least 18 years of age and understand that you will be committing an offence if you provide false information to us. You confirm that you do not propose to misuse the Goods or to supply the Goods to anyone you believe (i) may be under 18 years of age, or (ii) may misuse the Goods. We reserve the right to refuse to sell our Goods to any person who we suspect may misuse them. 

We reserve the right to refuse to sell our Goods to any person who we suspect may supply the Goods (i) to persons under 18, or (ii) to persons who may misuse the Goods. We reserve the right to refuse to sell or to limit the number of Goods sold to any person. Without prejudice to the generality of clause 8.5 or any defences which may be available to us, insofar as you disregard the risks associated with inhalation of Nitrous Oxide, the warnings and instructions. 

All persons that access our website, use our services, order after receiving promotional materials or buy products from www.smartchefstore.com must be over 18 years old. We refuse to do business or engage with persons under the age of 18 years old. It as an offence to lie about your age. 

Our products are for catering purposes only.  www.smartchefstore.com cannot take responsibility for damages resulting from the incorrect use of our product. Nitrous oxide can cause health issues if inhaled. These issues can include; narcosis, asphyxiation and potentially death. If we suspect our products are being abused, you will be barred from dealing with www.smartchefstore.com

You must take precautions if you choose to resell this product, ensuring that the buyer has no intention to abuse it. 

Products contain pressurised gas and should be treated with the utmost caution, transported, and stored safely. 

Nothing contained in our website should be construed as advice and you are advised to take professional advice prior to using any product supplied by us. 

Any damages or shortages in delivery must be reported to us via e-mail within 24 hours from receipt. 

All orders placed on our website are subject to terms and conditions and www.smartchefstore.com reserves the right to cancel any order. Prices are correct at time of entering the data, however, we reserve the right to amend or withdraw a price without notice. 

All images and descriptions on our website are a ‘fair’ view of the product(s) but cannot be relied upon to be 100% accurate and should be used as a guide only. 
This site is protected by copyright, no images or data should be copied, replicated or downloaded without prior permission. 

www.smartchefstore.com is not responsible for any damage to computer or otherwise in anyone accessing our website and data contained within. 

www.smartchefstore.com reserves the right to amend or change the Terms and Conditions at any time and without notice. 

  1. MISUSE POLICY

Nitrous oxide products are only for sale to persons over the age of 18 years. Please do not purchase or attempt to purchase if you are under 18 or if you intend to supply to persons under the age of 18. 

We wish to draw our customers attention to the provisions of the Psychoactive Substances Act 2016, under which it is a criminal offence to supply a psychoactive substance to another person if you are aware, or you are reckless as to whether the substance is likely to be consumed by the person to whom it is supplied (or by some other person) for its psychoactive effects. 

The nitrous oxide, N20 contained within the cream chargers is identical to the gas used as an anaesthetic, which can tempt people into misusing it as laughing gas. When nitrous oxide is prepared and used by professionals for a medical emergency, it is done so in a safe and controlled environment. What is referred to as laughing gas and used in the medical profession is in actual fact not pure N20 nitrous oxide, which is what is contained within nitrous oxide cream chargers but is actually a mix of 70% oxygen and 30% nitrous oxide. 

We would like to remind all customers of the potentially fatal consequences of abusing laughing gas and the dangerous effects of nitrous oxide abuse. Any attempt at self-medication with laughing gas could lead to immediate death by asphyxiation or at the very least there could be serious long-term side effects. In order to combat this, we require that all customers purchasing our products will need to complete our online declaration and confirm they are aware of the issues and will make every effort to prevent our products from being misused. 

You must confirm that you are the named purchaser and at least 18 years of age and understand that you will be committing an offence if you provide false information to us. Also, we issue this warning that if we suspect you intend to misuse our products, we will refuse to sell any equipment to you. We will refuse to do any future business with you and your account (name, address etc) will be blocked. 

Our cream chargers are strictly to be used for food preparation only 

  1. DELIVERY & PURCHASE RESTRICTIONS

We will not under any circumstances be shipping to the following places: 

Universities – University Halls of residence 
Colleges 
Schools 

We have a purchase policy in place to stop any potential abuse. 

We retain our rights to enforce where we think there is a potential risk. 

  1. ORDER LIMITS

The maximum amount of chargers (cannisters) that can be purchased within a 24hour period is 25cases. 
 
Any order that is more than 24 or multiple order attempts, can and will be cancelled and refunded. 

The maximum amount of tanks (cylinders) that can be purchased within a 24hour period is 24 tanks (cylinders). 
 
Any order that is more than 6 or multiple order attempts, can and will be cancelled and refunded. 

Food Information for Consumers 
All manufacturers of foods are now legally required to show a lot of useful information about their product on the label. And online retailers will have to show on their website all the information which appears on labels. 

Our website shows the following information about food products: 

  • Disclosure of allergens. 
  • Nutrition information. 
  • Quantitative ingredients declaration (i.e. ingredients listed in order of quantity). 
  • Storage conditions. 
  • Country of origin. 
  • Name and address of business producing the food. 
  • Instructions for use. 
  • Date information. 

What to do when electrical products purchased from us reach the end of their life. 
 
The EU has regulations that make sure retailers of electrical goods take some responsibility for the disposal of electrical products when they reach the end of their life. Below is an explanation of the WEEE Directive – basically it means that we will take back any products we have sold you and dispose of them for you. We urge you to either return WEEE waste to us – or make sure you take it to your local refuse centre where they will know what to do with it. 

Used Batteries 
For all our battery powered products we offer versions with a choice of rechargeable or disposable batteries. We are subsidising the cost of the rechargeable batteries to encourage you to use them so please always buy this version even though it is slightly more expensive. The rechargeable batteries are a new type which doesn’t lose its charge over time – Low Self Discharge (LSD). We also sell a recharger. You can recharge these batteries 1,000 times – saving you money and your children from genetic deformities! 
We are happy to dispose of your batteries – but would recommend that you take them to your local recycling centre. A lot of supermarkets have bins where you can dispose of them. Batteries contain materials which are very polluting – including lead which if you do not dispose of them properly ends up in the soil & water and then in the food you eat! So please take responsibility for your polluting waste! 

WEEE Regulations 
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.